Last May, the Central Bank imposed for 16 free banking to individuals. The posting of tariffs in the agencies is respected, but the grids are not always updated
In October 2006, the Professional Association of Banks in Morocco (GPBM) was adopted on the recommendation of Bank Al-Maghrib (BAM), new rules for the establishment of bank charges and commissions by all commercial banks and instead the terms of their communication to customers, aiming to reduce the monthly bill of customers of small banks and better information on the costs it bears. In May 2010, the central bank went further by requiring banks to offer their customers free banking 16.
We are currently in 2011, what has really changed, in practice, at the pricing of banking? Based on a survey Eco Life has conducted several agencies of the place, it is clear that commercial banks apply the overall direction of BAM on the 16 free banking (see box on next page).
That said, if banks offered free some of these operations well before the entry into force of Directive BAM, as is the case for cash payments or sending monthly account statement, some institution continue to collect fees for a service that figure yet on the list of free transactions secured by the Central Bank. This is indeed the issue of transfers between accounts, between individuals within the same bank, Attijariwafa bank, BMCI, CIH and Crédit Agricole continue to be billed.
Take the example of Green Bank. It has updated its fee schedule in June 2010, a month after the entry into force of Directive BAM, to reflect the new measures it imposes. However, this grid states that transfers are always charged 10 HR, even if the recipient is in the same agency, and are charged 15 DH if he is in another agency. Is this an oversight or a misinterpretation of the Directive?
In three other banks, it must be said that their fee schedules posted at the agency level, have been updated before the entry into force of Directive BAM, and no newer version is not listed in agencies with been the subject of our investigation. But it is not just a gap between what is displayed and what is practiced, as for example in the CIH, the statement of a client indicates that this operation continues to be charged (recipient other than the issuer of the transfer but holding an account in the same bank).
Regarding the posting of tariffs within the agencies, we must recognize that all counters have been the subject of our investigation have signs detailing all costs and fees applied, and, contrary to what was noted during our previous investigations. However, few agencies have updated price.
Agencies display prices dating back to 2006!
Indeed, some agencies continue to view pricing that goes back many years. One of them, belonging to BMCE and located in residential neighborhood in Casablanca, has a panel that dates back to 2006, knowing that an update performed in 2009 is available in other branches of bank. In the credit of Morocco, the most recent fee schedule that we managed to find dates from 2008. And generally, few agencies, regardless of the bank, which make available to their customers pricing that incorporates the new provisions of the Directive BAM.
Fees and commissions charged did not appear at the websites of all banks in the market. Apart Attijariwafa bank, Banque Populaire and Societe Generale, whose portals provide access to their pricing, other institutions have provided no documentation downloadable or searchable on their sites. And even if the fees and commissions Attijariwafa bank are accessible via the Internet, the version included is from 2008.
Turning now to operations whose costs are set freely by the banks, their overall cost has not changed in comparison with what is practiced there are two or three years. For example, the account keeping fees are always charged 45 dirhams per quarter in Attijariwafa Bank and Societe Generale, and the bank statement in agency still costs 10 DH in all banks. Informed, however, certain costs have been revised downwards, while others are indeed rising. Indeed, the costs of record keeping that were, in 2008, from 15 to 25 DH Banque Populaire (by number of transactions in the quarter), are now 20 to 30 DH. These costs were also identified in BMCE (45 DH per quarter instead of 30 DH), the CIH (40 instead of 30 DH DH) and BMCI (44 instead of 42 DH DH).
10 DH for cashing a check at BMCE, 0 HR at Societe Generale
For withdrawal with a check counter, customers BMCE, BMCI and Societe Generale will be no charge in 2007 and 2008. Today, this operation costs 10 DH from these three banks. The cost of transfers to another bank has also been noted in some institutions. Attijariwafa bank the bill currently has 10 HR, while only 5 DH levied in 2008. Crédit of Morocco, this service costs 20 DH while the bank was charging 15 DH in 2007. And what is the return of unpaid checks, he is currently charged 25 DH 20 DH BMCI cons in 2007, 20 DH 10 DH cons CIH three years earlier, and 30 DH Credit cons of Morocco in 20 DH 2007.
Other operations have, however, experienced a rate reduction. For example, cashing a check out of place was reduced from 8 to 5 DH Attijariwafa bank. A BMCI, cash withdrawals from another agency that the account holder has risen from 25 HR to 10 HR, and transfer to another bank from 15 to 10 DH.
In any case, they have been revised upwards, downwards or remain unchanged, the cost of the main banking operations continue to show wide disparities between a bank and another. The withdrawal by check to stop for customers who hold a checkbook, for example, is free of Morocco in the Credit and Credit Agricole, while it may cost up to 50 dirham Popular Bank (0.5% the amount withdrawn, with a minimum of 10 DH and a maximum of 50 DH). The rebate check for payment is charged out to 10 DH and BMCE BMCI, then it is free at Societe Generale. These differences result from the combination of several factors, including the degree of automation of the transaction which affects its cost, value added service for customers, and trade policy of each bank can ensure that a service is offered free of charge even if it has a relatively high cost.
Whatever the reason that drives a bank to charge a service more expensive than others, know that all fees are negotiable. Indeed, the fee schedules posted in agencies that are standard conditions that banks apply to ordinary customers. A large individual applicant may be offered full banking services for free if he or requests to play competition. Indeed, with several agencies, explains that the search for deposits in these times of tight liquidity, pushing a lot of flexibility.
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